Shipping 2016-12-18T17:51:01+00:00

Due to the biological nature of our products, we ship at the beginning of each week. Orders received before 4 PM Pacific Time on Fridays are shipped on either Monday or Tuesday of the following week.

We do not ship Products to Canada, Overseas or Hawaii
Products typically shipped within 1 – 6 working days

We offer Priority Mail, Expedited Priority Mail, & UPS Ground: shipping to most US shipping destinations. Normal Delivery methods used are via Priority Mail or UPS Ground.

Expedited Orders: There is a $5.00 charge for Expedited Priority Mail Orders. Orders received before 3 PM Pacific Time will be shipped within 24 (business day) hours.

US Postal Service: Priority Mail is typically the shipping method which arrives the soonest and can be delivered on Saturday, but orders experience a range of delivery times. Most orders are delivered very quickly (within two to three days), but USPS delivery time depends on distance, weather and internal USPS factors, and therefore cannot be guaranteed. US West Coast deliveries often arrive the next day and many US East Coast orders arrive in as few as two days. Inspect your package upon delivery for any damage; if your shipment is damaged note the damage with the driver immediately, this includes documenting any damage on the lay bill for all freight deliveries; USPS you may “refuse delivery” before opening shipping package and the package will be returned to us at no charge to you. Have your order number ready if you call for a speedy resolution. We are not responsible for non deliverable addresses.

UPS Ground: usually takes two to eight working days to be delivered depending on destination. UPS delivery can take as long as 14 days regardless of destination if there is inclement weather.

Shipping Surcharges: All UPS shipping surcharges due to incorrect delivery address are the responsibility of the purchaser.


Shipping – USA – Contiguous 48 states

 

Return Policy: Mushroom Kits may be returned for a refund of the purchase price. Other products which are returned in received in unused or undamaged condition may be returned for a refund of the purchase price. There is a $5.00 re-stocking fee. Products which are returned because they were received in a damaged condition will be replaced at no charge. Unused or unopened product can be returned after purchase; include a copy of your receipt or packing slip. This will ensure a speedy credit to your account. All returns must be received in unused or undamaged condition for a full credit. Inspect your package upon delivery for any damage; if your shipment is damaged note the damage with the driver immediately, this includes documenting any damage on the lay bill for all freight deliveries; USPS you may “refuse delivery” before opening shipping package and the package will be returned to us at no charge to you. Have your order number ready if you call for a speedy resolution. Customer service can be reached Monday thru Friday 9:30-4:00 PT or by email: gourmet@gmushrooms.com